Female Team Leader - Support Work - Lytham - Driver Required

Team Leader – Specialist Mental Health & Complex Care

Location: Lytham St Annes
Pay: £16.00 per hour
Hours: Full-time – 40 hours a week, 12-hour shifts + 4 admin hours
Shift Pattern: Days
Driving Licence: Full UK driving licence and access to a vehicle required
Employment: Permanent
Gender: Female applicants only

About the Role

Believe Care and Support is looking for an experienced, confident and compassionate Team Leader to join a small, specialist team supporting a young woman in her own home in Lytham St Annes.

This is a highly rewarding opportunity for someone with strong experience in mental health, trauma-informed care, eating disorders and complex support needs, who is ready to take on a leadership role while remaining actively involved in delivering high-quality, person-centred support.

The individual we support has previously experienced a long-term hospital admission and currently receives 3:1 support. She lives with Dissociative Identity Disorder (DID), an eating disorder and autism, and requires a calm, consistent and trauma-informed approach.

As Team Leader, you will play a key role in providing stability, consistency and positive leadership within the team. You'll work closely with the Service Support Manager and management team, healthcare professionals, advocates and the wider support network to ensure support is safe, effective, consistent and centred around the individual's choices and goals.

This is a role for someone who can lead by example, build trusting professional relationships and remain calm and emotionally regulated when situations become challenging.

Key Responsibilities

As Team Leader, you will:

• Lead and support a small team of Support Workers, providing guidance, direction and positive role modelling.
• Ensure consistently high standards of person-centred care and support.
• Provide hands-on support as part of the 3:1 team.
• Promote a trauma-informed, psychologically informed and compassionate approach to support.
• Support the individual with emotional regulation, routines, independence and daily living skills.
• Understand and appropriately respond to complex mental health presentations and behaviours that may arise from trauma.
• Support with eating-disorder-related needs in accordance with support plans, risk assessments and professional guidance.
• Promote positive risk-taking, independence and meaningful choice.
• Support community access, appointments, social activities and hobbies.
• Support medication management and ensure records are completed accurately.
• Ensure support plans, risk assessments and daily records are followed and maintained appropriately.
• Communicate effectively with healthcare professionals, family members and the wider multidisciplinary team.
• Help identify changes in presentation, wellbeing or risk and escalate concerns appropriately.
• Support new team members with induction, training and understanding the individual's needs.
• Assist with team communication, handovers and maintaining consistency across shifts.
• Contribute to reviews and ongoing development of the support package.
• Maintain professional boundaries while developing positive, trusting relationships.
• Promote dignity, privacy, choice and independence at all times.
• Assistance with staffing and rota scheduling.

About the Person You'll Support

You'll be supporting a young woman who enjoys:

• Spending time outdoors
• Long walks and hill walking
• Wildlife and nature
• Music and documentaries
• Animals, with hopes of adopting a rescue dog
• Living an environmentally conscious lifestyle

She benefits from people who are calm, patient, predictable, emotionally aware and genuinely interested in understanding her experiences.

Consistency is extremely important, so we're looking for a Team Leader who can help create a stable and supportive environment and ensure the whole team works in a consistent way.

About You

This is a specialist Team Leader position, and we're looking for someone with a strong understanding of complex support.

Essential experience includes:

• Previous experience working in a senior Support Worker, Team Leader or similar position.
• Significant experience supporting people with complex mental health needs.
• Experience of trauma-informed care and an understanding of how trauma can affect behaviour, communication and emotional regulation.
• Experience supporting individuals with eating disorders or complex relationships with food.
• Experience supporting autistic and/or neurodivergent individuals.
• Experience managing situations involving emotional distress, behaviours that challenge or increased levels of risk.
• The ability to remain calm, consistent and professional under pressure.
• Strong communication and interpersonal skills.
• The ability to lead, motivate and support colleagues.
• A genuine commitment to person-centred care and positive outcomes.
• Excellent professional boundaries and emotional resilience.
• A willingness to participate in outdoor activities, including walking.
• Full UK driving licence and access to a vehicle.

Experience of DID, self-harm, restrictive eating, hospital discharge or forensic/complex mental health services would be highly desirable.

What We're Looking For

You should be compassionate without losing professional boundaries, confident without being controlling, and able to provide leadership while remaining approachable and hands-on.

Most importantly, you'll need to genuinely believe that people can develop, recover, gain independence and live meaningful lives when they are supported in the right way.

About Believe Care and Support

At Believe Care and Support, we believe everyone deserves the opportunity to live a life of choice, independence and purpose..

We are committed to developing our staff and creating a supportive environment where people can progress in their careers while making a genuine difference to the lives of the people we support.

What We Offer

• £16.00 per hour
• Full specialist induction and training
• Ongoing specialist learning and development
• Regular supervision and wellbeing support
• Wellbeing Assistance Programme
• Career progression within a growing organisation
• Supportive and approachable management team
• Refer a Friend Bonus
• Company caravan available at a discounted rate
• The opportunity to develop your leadership skills within a specialist support setting

Important Information

This vacancy is female only and is exempt under Schedule 9, Part 1 of the Equality Act 2010 due to the personal care and support needs of the individual we support.

Applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this position.

The role is based in person in Lytham St Annes and requires a full UK driving licence and access to a vehicle.

How to Apply

If you have the experience, resilience and values we're looking for and would like to join a specialist team where your leadership can make a genuine difference, we'd love to hear from you.

Apply online or email recruitment@believecare.org for more information.